Refund policy
Refund & Exchange Policy
Exchanges
We want you to be fully satisfied with your purchase. If you need to exchange an item, you may do so within 14 days of receiving your order. To qualify for an exchange, the following conditions must be met:
- The item must be unused, unworn, and in its original condition with all tags and packaging intact.
- Exchanges are subject to product availability. If the desired item is unavailable, you may be offered an alternative or store credit.
- Customers are responsible for any shipping costs associated with the exchange unless the product was received damaged or incorrect.
To initiate an exchange, please contact our customer support team at [your email or contact details] with your order number and exchange request.
Returns
At this time, we do not accept returns. We encourage customers to review their orders carefully before purchasing. If you have any questions about sizing, materials, or product details, feel free to reach out to us for guidance before making a purchase.
Damaged or Incorrect Items
If you receive an item that is defective, damaged, or incorrect, please reach out to us within 48 hours of receiving your order. We will work with you to resolve the issue by providing a replacement, store credit, or an appropriate solution.
Final Sale Items
Certain items, such as customized products, clearance items, and undergarments, are considered final sale and are not eligible for exchanges.
Contact Us
For any exchange inquiries or assistance, please contact us at support@wearminerva.com. Our customer service team is happy to help ensure you have a smooth shopping experience.